Prescription Lens Service
Q:I have astigmatism. Can I get prescription lenses for Rokid Glasses?
Yes. The Rokid Glasses magnetic prescription lens frame supports customized lenses for both myopia and astigmatism.
Before ordering prescription lenses, we recommend preparing your latest prescription details to ensure accurate lens customization.
Before purchasing, we strongly recommend consulting your optometrist to confirm that the Rokid Glasses display will remain clearly readable when used with your prescription frame. Individual prescriptions vary, and display readability cannot be guaranteed for all prescriptions.
Please note: Purchases where this check has not been completed prior to ordering are not eligible for a refund on this basis.
Q:What prescription range is supported for Rokid Glasses?
Rokid Glasses support prescription lens customization within the range of +6.00D to -16.00D.
If you are unsure whether your prescription is compatible, we recommend confirming your latest prescription details before placing an order.
Q:What should I do if I can't install the magnetic prescription lenses?
Please make sure the two slots on the inner side of the frame are properly aligned. Then, gently press down on the outer slot to snap the lenses securely into place. Be careful not to damage the lenses during installation.
Q:Can I get prescription lenses made at a local optical store for my Rokid Glasses?
Yes. You will need to purchase the official Rokid magnetic prescription lens frame. Once you receive the frame, you can take it to a local optical store and have prescription lenses cut by a professional optician. Important: Please ensure the lens curvature is below 0.5D (R1000mm). If the curvature exceeds this limit, the lenses may not fit the frame properly and could cause installation issues.
Features & Applications
Q:What does offline translation mean on Rokid Glasses? Can I use translation without connecting to my phone or carrying my phone?
Offline translation does not mean the glasses can be used for translation before they are paired or activated.
Before using offline translation, you need to pair and activate the glasses with the mobile app, then download the required language model in the app. Once the language model is downloaded, offline translation means the translation process does not rely on Wi-Fi or cellular networks. Instead, it is processed through the glasses' built-in chip and algorithms.
For more details, please refer to the following guide:
https://global.rokid.com/blogs/glasses/break-language-barriers-how-to-use-the-rokid-glasses-real-time-translation-feature
Q:How does the teleprompter work during a speech when I use Rokid glasses? Can others see that I am reading the script?
You can paste your script into the teleprompter feature, and the text will scroll on the lenses. Since the display is only visible to the wearer, the audience will not be able to see that you are reading from the teleprompter.The teleprompter supports real-time adjustments for font size, scrolling speed, and text alignment.
Q:Can I change the size of the projected text on Glasses?
Yes. If you are referring to the font size, you can adjust it in the Rokid App. Go to the Teleprompter or Translation section at the bottom of the app, find Display Settings, and you can adjust the font size, display area, or the size of the display panel.
Q:How does Rokid Glasses address the VAC (Vergence-Accommodation Conflict) issue?
Our product uses a micro-display and a precision optical system to collimate the displayed image into parallel or near-parallel light rays before they enter the eye. When viewing this type of light, the eye's crystalline lens automatically adjusts focus to the virtual image distance (VID) designed by the optical system, which is 5 meters.The waveguide transmission works on a "parallel light in, parallel light out" principle, meaning it does not magnify or reduce the image. Therefore, the virtual image distance is primarily determined by the optical design of the projector (light engine). By designing the focal length of the projection lens group, the output light can be made to appear as if it comes from a virtual image 5 meters away.Our current design strikes a balance between lightweight construction and comfort. With the fixed 5-meter focal distance and strong binocular disparity, the impact of VAC has been minimized to a level that is nearly imperceptible for the vast majority of users.
Q:How does the translation function work on Rokid Glasses? What are the 89 online translation languages and 6 offline translation languages supported?
The translation function on Rokid Glasses works by capturing speech through the built-in microphone array, processing it via AI algorithms, and displaying the translated text in real-time directly in your field of view. For online translation, the glasses rely on a network connection to access cloud-based language models. For offline translation, you need to first download the required language model in the Rokid App, after which the glasses can process translation locally through their built-in chip without needing Wi-Fi or cellular data.Rokid Glasses support 89 online translation languages, including commonly used languages such as Chinese, English, Japanese, German, French, and Spanish.The currently supported 6 offline translation languages are: Chinese, English, Japanese, German, French, and Spanish.Please note that the available language list may vary depending on the app version or region. For the most accurate and up-to-date information, please refer to the language list shown in the Rokid App.
Q:Does Rokid AR Glasses support multi-monitor mode when connected to a Mac?
No. When connected to a Mac, Rokid Max can be used as a secondary display, but they do not support multi-monitor expansion.For a multi-display experience, you can use Rokid Station 2, which supports multiple display windows and allows you to open multiple apps at the same time.Does Rokid AR glasses support multiple screens?Multiple screen support depends on the product you are using.Rokid Max can be used as a secondary display, but it does not support multiple screens at the same time.For a multi-screen experience, we recommend using Rokid Station 2, which supports multiple display windows and allows you to open multiple apps simultaneously.
Q:How long can Rokid Glasses/Rokid Ai Glasses Style record a single video clip?
Rokid Glasses/Rokid Ai Glasses Style can record individual video clips of up to 10 minutes in length. You can choose between 15s, 30s, 1 min, 2 min, 3min, 5 min, and 10 min video lengths in Hi Rokid App.
Q:What aspect ratios do Rokid Glasses / Rokid AI Glasses Style support for shooting?
Rokid Glasses / Rokid AI Glasses Style support various aspect ratios and resolutions.- Photo:1. 4K 3:42. 4K 9:163. 3K 4:3- Video:1. 3K 30fps 9:162. 2.5K 30fps 3:43. 2K 30fps 9:164. 2K 30fps 9:19.55. 2.5K 30fps 4:3
Connectivity & Notifications
Q:Do Rokid Glasses support WhatsApp calls and other chat apps?
Yes. When connected to your phone via Bluetooth, Rokid Glasses can be used as a microphone and speaker.How can I ensure that notifications from WhatsApp and other chat apps appear on the glasses?Make sure that pop-up notifications for WhatsApp are enabled on your phone, and that your phone is successfully connected to the glasses via Bluetooth.
Privacy & Data
Q:How are translation results, voice information, and text content managed on Rokid AI glasses? Will this data be collected or reused?
We take user privacy very seriously. Your translation history, voice conversations, text content, and related information will not be used to train or improve our AI models, nor will they be reused by us for secondary marketing or unrelated purposes.For wearable devices such as smart glasses, we place a higher priority on protecting user privacy.
Shipping & Delivery
Q:Approximately when will my order be delivered?
Estimated Delivery Times (after dispatch):
1) Sydney, Melbourne, Brisbane, Perth Metro: 3–8 business days
2) Canberra, Adelaide, Tasmania Metro: 5–10 business days
3) Regional areas: may take longer depending on location
Delivery timeframes are estimates only and may vary depending on courier conditions.
Q:How can I track my order?
Once your order has been shipped, we will send you a tracking number by email. You can track your package through the order tracking page.
Q:How can I update my shipping address?
If you need to update your shipping address, please contact our customer support team as soon as possible with your order number and the new complete shipping address.Please note that if your order has already been shipped, we may not be able to change the address. We will do our best to assist based on the current order status. To avoid delivery issues, please make sure your shipping address is accurate, complete, and eligible for delivery.
Q:What are the address requirements for shipping?
A physical street address or PO Box is required for delivery.Valid Phone Number — Required for carrier contact.Address in English — Please provide your shipping address in English to ensure accurate processing and delivery.
Q:If the tracking shows my package was delivered, but I haven't received it. What should I do?
Please follow the steps below:
Step 1: Check the delivery area. Look around your front door, mailbox, building reception/concierge, and nearby areas where the package may have been left.
Step 2: Check with others. Ask household members, neighbors, or building management in case someone accepted the package on your behalf.
Step 3: Allow additional time. Please allow 1–2 business days, as carriers may occasionally mark packages as delivered before final drop-off.
Step 4: Contact the carrier. Reach out to the carrier directly using your tracking number and request a Proof of Delivery (POD), including GPS delivery confirmation if available.
Step 5: Still can't locate your package? If the package cannot be found after 2 business days, please contact us at info@rokidstore.com.au with your order number. We will assist in opening an investigation with the carrier.
To help us investigate further, please also send the relevant documents, including communication records with the carrier (such as call recordings, email screenshots, SMS screenshots, or any other proof showing a delivery issue). If you have filed a police report, you may also include it.
Once we receive the information, we will verify the case as soon as possible. If it is confirmed to be our responsibility, we will arrange a replacement shipment within 3 business days.
Q:If the tracking shows my package was delivered, but I received the wrong product. What should I do?
Please provide us with video or photo proof taken during the unboxing process, along with the SN (serial number) of the device you received. Once we have this information, we will investigate and respond within 3 business days.
Troubleshooting
Q:What should I do if the voice assistant does not respond?
You can try the following steps:Restart the glasses: Take off the glasses, press and hold the power button for 5 seconds to turn them off, wait 10 seconds, then turn them on again.Check the connection: Make sure the glasses are connected to your phone via Bluetooth and that your phone has a stable network connection.Clean the microphone: Gently wipe the microphone area near the temple touchpad with a soft cloth.Restart the voice assistant: Turn the voice assistant off and on again in the Rokid App settings.Update the firmware: Check and update the glasses to the latest firmware version.
Q:What should I do if the firmware update fails?
If the firmware update fails, please check the pop-up message shown during the update and follow the required conditions, such as keeping the glasses charging, ensuring sufficient battery level, maintaining a stable phone network, and keeping the glasses connected to the app.After meeting the required conditions, please try updating again.
Q:What should I do if the smart scrolling cannot follow the speech when I use Rokid Glasses
This is usually related to the network environment. When using Chinese-English reading, if the network connection is poor, the system may switch to the offline model. The offline model relies on local processing speed, and currently only supports Chinese and English. If other languages are in use and switch to offline mode due to network fluctuations, the smart scrolling may fail to follow the speech.
Q:The glasses may produce a buzzing noise or fail to pick up audio when recording.
Dear user,Thank you for your feedback. We sincerely apologize for the poor experience you have had with the product. Please contact global-support@rokid.com, and a dedicated after-sales representative will assist you in determining your eligibility for a replacement.
Q:When using ChatGPT, mathematical formulas lack Markdown formatting, making them difficult to read. Gemini is required.
Dear User,Thank you for your feedback. Due to the characteristics of different AI models, we recommend using the Gemini model when solving math-related questions with Rokid Glasses, as it generally provides the best experience for this type of task.
Q:In the Japanese setting, 10 o'clock is read as "totoki" and 12 o'clock is read as "juunitoki," which is incorrect.
Dear User,Thank you for your feedback. This is a known bug, and our development team is working on a fix as a top priority. We aim to resolve this issue in an upcoming update as soon as possible. We appreciate your understanding and cooperation.
Q:Why can't I download the offline translation voice pack?
Since offline voice packs require the phone's processing power to run, there are specific hardware requirements. Devices falling below these specifications (specifically, those with chips older than the iPhone A18 or Snapdragon 8 Gen 2) cannot download them.
Q:Why can't the calendar function display duplicate issues?
Google Calendar can sync with your smartphone calendar, and the calendar within the Hi Rokid app also supports syncing with your smartphone calendar.However, we are currently experiencing some technical difficulties syncing recurring events. We are working to resolve this issue, and we will release an update as soon as a solution is found.
Q:Why can't I select an AI model when using it in Russia?
Due to regulations in different countries, we are unable to provide all AI models. Model providers prohibit the offering of services in certain countries, and consequently, we are unable to provide them either.
Q:Why can't I use the navigation function on my Huawei phone? The app crashes.
Dear user, Thank you for your feedback. Because Huawei uses the HarmonyOS operating system, Google Maps functionality is unavailable. This is a limitation imposed by the phone brand. We are working on resolving this issue and will release a new update soon.
Q:Why does my Hi Rokid App keep showing the videos as "processing" after I sync them?
After photos and videos are synced, you need to keep the app running in the foreground and wait for the video processing to complete. Switching to the background or force-closing the app will interrupt the algorithm processing.You can also view videos directly in your phone's Photos app without videos.
Q:I cannot use navigation in South Korea.
한국에서는 구글 지도 사용에 제한이 있어 하이로키드 앱의 내비게이션 기능이 해당 지역에서 원활하게 작동하지 않거나 오작동할 수 있습니다. 현재 해결책을 적극적으로 모색하고 있습니다.
Q:I want to link my ChatGPT/Gemini account. How do I do that?
Due to privacy policy issues with ChatGPT and Gemini, we are currently unable to link users' AI accounts within the Hi Rokid App. We are discussing with our suppliers how to optimize the account linking function.
Q:Why can’t I use AlipayHK after the latest Hi Rokid app update?
Due to varying financial regulations across countries and regions, AlipayHK is not currently available in all markets. We are reviewing the applicable regulatory requirements and plan to gradually expand availability where permitted.
Q:Why does Wear Detection frequently fail, or why does Bluetooth repeatedly disconnect and reconnect after I pair my Rokid Glasses?
We sincerely apologize for the inconvenience. This issue may occur when Wear Detection is enabled but does not correctly detect that the glasses are being worn, which can cause the Bluetooth connection to repeatedly disconnect and reconnect.To improve connection stability, try disabling Wear Detection by going to Hi Rokid app > Settings > Device > Wear Detection.
Q:What should I do if my Rokid Glasses firmware update fails with error code 10400?
Try connecting to a different Wi-Fi network and updating the firmware again. We recommend avoiding mobile hotspots and public Wi-Fi networks, as their firewall or security settings may block the update from downloading.
Q:I use an iPhone and cannot make calls through Hi Rokid. What should I do?
On your iPhone, go to Settings > Bluetooth and locate your Rokid Glasses. Tap the device, then enable Share Contacts.
Q:What should I do if photos or videos from my Rokid Glasses won’t sync to my phone?
Disconnect your phone from Wi-Fi, switch to a 5G mobile data connection, and try syncing the photos and videos again. If you are using a VPN, please disable it before retrying.
Q:Why can’t my Rokid Glasses display song lyrics?
Song lyrics are subject to separate licensing and copyright requirements in international markets, so they are not currently available for display on Rokid Glasses. We are actively discussing this matter with the relevant service providers and sincerely apologize for any inconvenience.
Q:Why do my Rokid Glasses/ Rokid Ai Glasses Stye turn on automatically while charging instead of remaining powered off?
Rokid Glasses/Rokid Ai Glasses Stye are designed to power on automatically and remain in standby mode when the battery has sufficient charge. This allows you to start using the glasses simply by unfolding the temples.
Q:In the Toolbox feature, the application crashes every time the download button is clicked.
Dear user, thank you for your feedback. The toolbox crashed because you don't have the App Manager app installed on your phone. You can download the App Manager app from the App Store/Google Play.
Q:Why can’t I use Hi Rokid to activate the AI when the app is running in the background or my phone’s screen is turned off?
Please make sure that all required permissions have been granted to the Hi Rokid app. If certain permissions are restricted, the app may be unable to continue running in the background or while your phone’s screen is turned off.
Returns & Warranty
Q:How do I initiate a return?
Please follow the steps below:
Step 1: Contact Us. First email info@rokidstore.com.au with your order number to request a return authorization.
Step 2: Receive Return Instructions. If your return is accepted, we will provide:
- A return shipping label (for approved returns)
- The shipping address to generate the shipping label
Step 3: Pack Securely. Place the glasses in their original box, powered off, with all accessories included.
Step 4: Ship Back. Use the provided label or your own tracked shipping method. Return Shipping Cost: Customer is responsible for return shipping on non-defective returns. Rokid covers return shipping if the return is due to our error (incorrect or defective item). Original shipping charges are non-refundable.💡 We only recommend using a trackable shipping method.
Q:What is the warranty policy for Rokid AI Glasses?
Your AI Smart Glasses are protected by a 365-day warranty from the date of receipt.
What's Covered:
- Defects in materials and workmanship
- Hardware malfunctions under normal use
What's NOT Covered:
- Loss or theft
- Damage from drops, impact, or accidents
- Exposure to liquids or extreme conditions
- Normal wear and tear (e.g., lens scratches)
- Misuse, mishandling, or unauthorized modifications
For more details, please note that the warranty does not apply in the following circumstances:
- The warranty period has expired;
- Damage is caused by failure to use, maintain, or store the product in accordance with the product instructions;
- Damage is caused by disassembly or repair by unauthorized parties;
- A valid warranty certificate or proof of purchase is not provided (unless it can be proven that the product is still within the warranty period);
- The warranty certificate has been tampered with or altered;
- The product model or serial number on the warranty certificate does not match the actual product;
- Damage is caused by virus infection during use;
- Damage is caused by force majeure events;
- Use of non-Rokid official or unauthorized accessories.
Q:How to Make a Warranty Claim
Email info@rokidstore.com.au with the following:
- Your order number
- A detailed description of the issue
- Photos (if possible)
We will review your claim within 7 days and inform you of the resolution (repair, replacement, or refund).
Product Overview & Specifications
Q:What is the difference between Rokid Glasses and Rokid AI Glasses Style? Which one should I choose?
1. Display
- Rokid Glasses: Features a dual monochrome green Micro‑LED display for visual overlay.
- Rokid AI Glasses Style: No display – voice‑only interaction.
2. Primary Interaction Method
- Rokid Glasses: Visual + voice.
- Rokid AI Glasses Style: Voice only.
3. Product Positioning
- Rokid Glasses: Flagship model – focused on productivity scenarios (business meetings, travel, tasks requiring visual assistance).
- Rokid AI Glasses Style: All‑rounder – optimized for all‑day wear, travel, daily commuting, and mobile use.
4. Camera
- Both feature a 12MP Sony sensor supporting 4K recording (slight variations may exist between models).
5. AI Engine
- Both support the latest GPT and Gemini models.
6. Real‑Time Translation
- Rokid Glasses: 89 languages with subtitles overlaid in your field of view.
- Rokid AI Glasses Style: 89 languages with audio‑only output (no subtitles).
7. Battery Life
- The Rokid Glasses have a 210mAh battery, offering approximately 8–10 hours of mixed use, 5–6 hours of music playback, 4 hours of voice calls, 2 hours of always-on display, and 45 minutes of intensive recording. Actual battery life may vary depending on environmental conditions and usage patterns.
8. Prescription Lens Support
- Both support custom high‑precision prescription lenses up to ±15.00D (1500 degrees) and progressive multifocal lenses.
How to choose?
- Choose Rokid Glasses if you: Need visual assistance during meetings or travels, prefer reading translated subtitles directly in your field of view, regularly use a teleprompter, or rely heavily on visual AI overlays. It is the flagship tool for productivity-first scenarios.
- Choose Rokid AI Glasses Style if you: Prefer a traditional and discreet glasses look, primarily rely on voice commands and audio feedback, need all‑day comfort and long battery life for commuting or mobile use, or want an everyday AI companion that feels just like wearing regular glasses.
Q:What are the specifications of Rokid Glasses?
Here are the key specifications of Rokid Glasses:Basic SpecificationsWeight: Approx. 49gDimensions: 143 × 44 × 160.5 mmProcessor: Qualcomm Snapdragon AR1 Gen1 + NXP RT600RAM: 2GBStorage: 32GB built-inBattery: 210mAh built-inCharging: Magnetic charging contacts, 5V 1A, supports fast charging (approx. 80% in 20 minutes)Charging Accessories: Magnetic charging battery and charging glasses caseWater Resistance: IPX4 (splash-resistant for everyday use)Wireless ConnectivityWi-Fi 6Bluetooth 5.3DisplayTechnology: Micro LED + diffractive optical waveguide (single optical engine dual-display design)Field of View: 30°Eye-box Brightness: 1500 nitsResolution: 480 × 640CameraSensor: SONY IMX681, 12MP, F2.25 aperture, 109° field of viewPhoto Resolution: 3024 × 4032 (native 3:4), 4K 3:4, 4K 9:16, 3K 4:3Video Resolution: 3K@30fps 9:16, 2.5K@30fps 3:4, 2.5K@30fps 4:3, 2K@30fps 9:16, 2K@30fps 9:19.5Privacy Features: RGB privacy indicator light + P‑Sensor (detects if the indicator light is blocked)Audio & MicrophoneMicrophone: 4-microphone array (SERB Mic)Speakers: Two high-quality ultra-linear speakers with directional sound fieldAudio Modes: Adjustable (Loud, Balanced, Podcast, and more)AI FeaturesMultimodal AI interaction, real-time translation, meeting transcription, teleprompter, navigation, and payment features. Some features may be supported through future OTA updates.
