Shipping Policy

Fast, reliable delivery to your door

Free Shipping

Free standard shipping is available for eligible Australian orders over AUD $100

Fast Delivery

Orders are typically processed within 2–4 business days

Order Tracking

Track your order every step of the way with real-time updates. Please allow some time for tracking updates to appear after dispatch

How It Works

1

Order Placed

You'll receive an order confirmation email with details of your purchase.

2

Processing

Orders are typically processed within 2–4 business days. In rare cases, we may need to cancel or decline an order (for example, due to stock availability, pricing errors, or delivery limitations). If this occurs, you will be notified and receive a full refund.

3

Shipped

Your package is on its way! We currently ship to most metropolitan areas within Australia. Some remote or restricted locations may not be serviceable. We may also be unable to deliver to certain PO Boxes or Parcel Lockers depending on the carrier. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please allow some time for tracking updates to appear after dispatch.

4

Delivered

Your package arrives at your doorstep. Enjoy your new products!

Frequently Asked Questions

During peak periods such as holidays and promotional events, order processing and delivery times may be slightly longer than usual. Our team and delivery partners are working hard to deliver your order as quickly as possible. We appreciate your patience and understanding.
If you need to make changes to your order (such as updating your delivery address or product selection), please contact us as soon as possible. Amendments can only be made before your order has been shipped. Once dispatched, we are unable to make changes.
You may cancel your order at any time before it has been shipped by contacting us at info@rokidstore.com.au. Once your order has been dispatched, cancellations are no longer possible. However, you may be eligible to return your item in accordance with our Returns Policy. If a delivery is refused or returned to us, additional shipping or handling fees may apply.
No, we currently do not offer international shipping.
Estimated Delivery Times (after dispatch): 1) Sydney, Melbourne, Brisbane, Perth Metro: 3–8 business days 2) Canberra, Adelaide, Tasmania Metro: 5–10 business days 3) Regional areas: may take longer depending on location Delivery timeframes are estimates only and may vary depending on courier conditions.
Our standard delivery service may not require a signature. If you have specific delivery requirements, please contact us before placing your order. Once delivery is confirmed by the carrier, the order will be considered delivered.
If you believe your order has been lost or not delivered, please contact us and we will assist in investigating with the carrier.
While we aim to meet all delivery estimates, delays may occur due to factors outside our control, such as courier disruptions, weather conditions, or high-volume periods. We will assist in resolving delivery issues where possible. However, once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

Still Have Questions?

Our customer service team is here to help with any shipping enquiries you may have. We're committed to ensuring your order arrives safely and on time.

info@rokidstore.com.au
+61 2 7205 3040
Mon-Fri 9am-5pm AEST

Shipping Responsibility

We will assist in resolving delivery issues where possible. However, once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

Nothing in this section limits your rights under the Australian Consumer Law.

Last updated: 5 May 2026