Return Policy

This Returns Policy is offered by 360 International Trading Pty Ltd (ABN 34 645 024 362) (“360 International”, “we”, “our”, “us”).

This policy applies to all purchases made from rokidstore.com.au. This website operates as the official Rokid store in Australia.

This policy should be read alongside our Terms of Service and any applicable product warranties.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

If a product has a major failure, you are entitled to:

1. a refund or replacement, or
2. compensation for any reduction in value

If a product has a minor failure:

1. we will repair the product within a reasonable time, or
2. provide a replacement or refund if repair is not possible

We do not accept returns for change of mind purchases unless required under the Australian Consumer Law.

Change of mind includes, but is not limited to:

1. choosing the wrong product
2. finding the product cheaper elsewhere
3. no longer wanting or needing the product
4. changing personal preferences after purchase

Please choose carefully before placing your order.

If your product arrives faulty, damaged, or not as described, please contact us within 7 days of delivery. We will:

1. assess the issue
2. offer a repair, replacement, or refund where applicable

We may request:

1. photos or videos of the issue
2. return of the product for inspection

To initiate a return, contact us at:

info@rokidstore.com.au

Please include:

1. your order number
2. description of the issue
3. photos or videos (if applicable)

We will respond within 2-3 business days with the next steps.

1. If the product is faulty or not as described:

→ we will cover return shipping costs

2. If the return is not due to a fault (where applicable by law):

→ you may be responsible for return shipping costs

All returned items must:

1. be securely packaged
2. include all original accessories
3. be sent with tracking

Approve refunds will be processed to your original payment method.

Please allow:

1. up to 10 business days for processing
2. additional time depending on your bank or payment provider

Where applicable:

1. products may be repaired or replaced with refurbished items of the same type
2. replacement may depend on stock availability

We may refuse returns where:

1. the product has been damaged due to misuse, accidental damage, improper handling, or external causes
2. the product has been modified or tampered with
3. the product is returned without original accessories or packaging where reasonably required
4. the return is requested due to change of mind

This does not affect your rights under Australian Consumer Law.

We may update this policy from time to time. The latest version will always be published on our website.